Return Instructions

Shopify Self Serve Returns

Log in to Your Account

• Visit our website https://c1apparelshop.com/ and log in to your account.
• If you don't have an account yet, you'll need to create one.

Access Your Orders

• Once logged in, navigate to the "Orders" section or click on the "View Orders" link in your account dashboard.
• Find the order containing the item(s) you wish to return.

Start the Return Process

• Click on the "Start a Return" or "Return Items" button next to the order you want to return.
• Follow the prompts to select the item(s) you want to return and the reason for the return.
• To exchange your item(s), please either 1. return your items through your Shopify portal and then repurchase on a separate order, or 2. Contact us at customerservice@c1apparelshop.com. Please provide your order number and what items you would like to exchange.

Provide Return Details

• You may be asked to provide additional details about the return, such as the condition of the item(s) or any specific issues.
• Be sure to provide accurate and detailed information to help us process your return efficiently.

Print the Return Shipping Label

• Once you've completed the return request, you'll receive a prepaid return shipping label via email.
• Print the label and securely attach it to the outside of your return package with your name clearly visible.

Ship the Return

• Drop off your return package at your nearest shipping carrier location or schedule a pickup.
• Keep the tracking number provided for your records.

Await Confirmation

• Once we receive and inspect your return, we'll process it and issue a refund or exchange according to our return policy.
• You'll receive a confirmation email once your return is processed.

For detailed information on our return policies, including eligible products, timeframes, and refund methods, please see our return policy tab or reach out to our customer support team at customerservice@c1apparelshop.com.