Return/Exchange Instructions

Shopify Self Serve Returns

Log in to Your Account

• Visit our website https://c1apparelshop.com/ and log in to your account.
• If you don't have an account yet, you'll need to create one.

Access Your Orders

• Once logged in, navigate to the "Orders" section or click on the "View Orders" link in your account dashboard.
• Find the order containing the item(s) you wish to return.

Start the Return/Exchange Process

• Click on the "Request Return" or "Return Items" button.
• Follow the prompts to select the item(s) you want to return and the reason for the return.
• To exchange your item(s), enter a note listing the item, size and color you would like in exchange. If no note is provided we will refund the item(s).

Provide Return Details

• You may be asked to provide additional details about the return, such as the condition of the item(s) or any specific issues.
• Be sure to provide accurate and detailed information to help us process your return efficiently.

Print the Return Shipping Label

• Once your return has been approved, you'll receive a prepaid return shipping label via email.
• Print the label and securely attach it to the outside of your return package with your name clearly visible.

Ship the Return

• Drop off your return package at your nearest shipping carrier location or schedule a pickup within 30 days of receiving the shipping label.
• Keep the tracking number provided for your records.

Await Confirmation

• Once we receive and inspect your return, we'll process it and issue a refund or exchange according to our return policy.
• You'll receive a confirmation email once your return is processed. This process can take up to 10 business days.

For detailed information on our return policies, including eligible products, timeframes, and refund methods, please see our return policy tab or reach out to our customer support team at customerservice@c1apparelshop.com.